Salesforce Solution Delivery Analyst

Singapore

Key Accountabilities

• Build partnerships with key stakeholders in the business and across IT.

• Be a subject matter expert (SME) within the SalesForce ecosystem with a strong focus on platform capabilities and system integrations.

• Maintain a constant focus on enabling simple, holistic, and intuitive user experience while ensuring a scalable and sustainable platform.

• Partner with the business to document “As Is” and “To Be” business processes with a focus on the value proposition that the IT solutions enable in each step of the process.

• Analyze requirements provided by the business, and translate them into innovative solutions in-line with the architecture team adhering to global standards

• Under the guidance of the global solution delivery leads and in accordance with global demand process, execute approved requests and support business users in region.

• Experience working with release management and code deployment tool sets.

• Serves as a point of contact to provide regional support in local language and facilitate engagement and conversations with other SMEs throughout the globe.

• Design, execute, and implement solutions in collaboration with the architecture and global solution delivery team.

• Communicating effectively with internal business and IT teams, and partners to create functional design.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the basic knowledge, skills, and/or abilities required:

• Bachelor’s degree in Computer Science, or Management Information Systems

• 5+ years of related professional experience.

• Experience managing and supporting Salesforce applications.

• Experience with Sales Cloud is required.

• Additional consideration for experience with additional SFDC products including Health Cloud, Service Cloud & Field Service, CPQor Account Engagement, Marketing Cloud Experience enabling mobile solutions preferred, but not required.

• Experience with salesforce capabilities, patterns, and well- architected frameworks.

• Experience with Oracle e-Business Suite preferred, but not required.

• Strong organizational skills and process-oriented mindset.

• Experience working with business owners and stakeholders to develop and document business needs and turn into working solutions.

• Ability to work independently and as part of a team.

• Ability to manage time and workload on multiple projects/initiatives.

• Strong business process analytical skills, team building and communications skills.

• Knowledge of Agile Methodology and comfort working in an Agile environment.

• Skilled at influencing others to achieve results.

• Proactive, responsive, and results driven.

• Ability to respectfully challenge the status quo.

#LI-ZZ1