Description

The Production Support Specialist (PSS) is a well-rounded, tech-savvy thinker with a bias towards resolution. The person in the role is responsible for project work associated with product rollout and other similar initiatives. The PSS role entails understanding the intricacies of our fulfillment programs, providing requirements, assisting with documentation of test cases, the setup of forms and variables in the administrative system, and executing tests during UAT (User Acceptance Testing).

The Product Support specialist will work with our internal and external partners, and our fulfillment team to ensure seamless communications and roll-outs for our products and services are performing as designed. This includes but is not limited to the management of vendor print reports; the evaluation and troubleshooting of any reported printing errors; review of complex fulfillment requests escalated by Integrated Client Services team; and frequent correspondence with internal business partners such as Account Managers and Implementation Managers.

Responsibilities: • Understand and adhere to group insurance regulations related to fulfillment including situs rules • Actively participate in the project lifecycle for new product rollouts and regulatory changes • Assist with User Acceptance Testing (UAT) of projects as assigned by Manager • Manage vendor print report log and troubleshoot policy errors • Draft cover letters for special mailings using Microsoft Word • Handle duplicate policy requests for complex cases • Create sample policies for the field • Audit benefit setup completed by Contract Specialist team when needed • Handle complex benefit setup for groups with non-standard fulfillment rules when needed • Organize multiple production issues, customer requests, and inquiries from other sources • Maintain ownership until resolution of issue • Undertake other projects and duties as assigned.

Requirements

Required Skills:

• Strong written and verbal communication skills Strong knowledge of Adobe Acrobat Pro (moderate to advanced skill level to edit, add security, watermarks, comments, create form fields, run comparisons)

• Microsoft Suite of products specifically Word (ability to track changes, watermark, run comparisons, format),

• Excel (basic to moderate skills to create or update existing spreadsheets without formulas, adding new sheets, columns, rows, filtering, freezing panes, saving to pdf) Proven ability to learn processes, infrastructure, systems and applications

• Daily use of SharePoint, Microsoft Teams, OneDrive and JIRA

  Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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