75052BRJob Posting Title:Patient Experience Representative (Per diem)Department:Patient Services- Inpatient Admitting OfficeAutoReqId:75052BRStatus:Part-TimeStandard Hours per Week:1 Job Posting Category:AdministrationJob Posting Description:

This per diem Patient Experience Representative is 100% in office and will be responsible for:

• Patient Encounter Management:

• Providing positive and effective customer service that supports unit operations

• Collaborating with referring providers and practices

• Obtaining required authorizations to compile patient and staff schedules

• Scheduling patients and supporting the patient encounter

• Check In / Check Out:

• Greeting and directing patients, families and visitors

• Monitoring daily schedule and coordinating flow with clinicians/supervisor

• Reconciling payments and preparing deposits, providing record of transactions in Hospital systems

• Facilitating and directing communication with Financial Counseling

• Administrative:

• Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services

• Providing routine clerical support as needed

  To qualify, you must have:

• A high school level of education, Bachelor's Degree preferred

• Prior customer service or administrative experience preferred

• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations

• The ability to work with diverse internal and external constituencies

  Schedule: Week day evenings + Weekends

  Office/Site Location:BostonRegular, Temporary, Per Diem:Per Diem Remote Eligibility :Onsite Only